I have an error stating "printer head problem Oxc19a0013. can't find the tool to clean the printhea

[Intervest]

My model number is 6970

[Garp_senchau]

@Intervest, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're encountering a "printhead problem" error (Oxc19a0013) on your HP OfficeJet Pro 6970 printer, it typically indicates an issue with the printhead that might require cleaning or other maintenance. Here's a step-by-step process to address this error:

Step 1: Clean the Printhead

Access Printer Maintenance:

• On the printer control panel, select the Setup menu.
• Navigate to Printer Maintenance or Tools.

Initiate Printhead Cleaning:

• Select Clean Printhead.
• Follow prompts to complete the cleaning process.

Repeat if Necessary:

• If the problem persists, you can repeat the cleaning process up to three times for thorough cleaning. Allow at least 30 minutes between each cleaning cycle.

Step 2: Check the Ink Cartridges

• Make sure the cartridges are properly installed and have sufficient ink. Replace any low or empty cartridges with genuine HP cartridges.

Step 3: Perform a Reset

• Turn off the printer and unplug it for about 60 seconds, then plug it back in and restart.

Step 4: Update Printer Firmware

• Ensure that your printer firmware is up to date. Visit HP’s official site for firmware updates.

Reference: HP Inkjet printers - Printhead errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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