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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kent27
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I have an hp6700 premium printer. it gave me an error message regarding the print heads. I cleaned t

HP Recommended
6700
Microsoft Windows 10 (64-bit)

I have an hp6700 premium printer. it gave me an error message regarding the print heads. I cleaned them but now the printer won't stay on. When I plug it in it moves the print head but then shuts off. The AC power adaptor lights up but then turns off so I'm not sure if the printer is the problem or if it's the power adaptor. Is this something that you have seen before and is it fixable?

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praveenbv
HP Support Agent
HP Support Agent
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Hi@Kent27,

 

Welcome to the HP Support Community!

 

Don't worry I'll try to help you out.

 

A 'Problem with Ink System' error message displays on the computer during product setup, and the product will not print.

  • The message on the computer continues:

    'Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have leaks, contact HP. Do not use cartridges that are leaking. If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP.'

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

 

Solution one: Check the cartridges for leaks

Follow these steps to remove the cartridges and then inspect them for leaks.

  1. Open the cartridge access door. The carriage moves to the left side of the product. Wait until the carriage is idle and silent before proceeding.

  2. Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.

    Figure : Press the cartridge and remove it from its slot

    Image: Press the cartridge and remove it from its slot.
  3. Check the cartridge for leaking ink. Be careful not to get ink on your skin or clothing. If a cartridge is leaking, do not continue troubleshooting. Return the cartridge to your retailer, or click Contact HP () on this page for support options.

    Important: To avoid startup failures, you must use the SETUP cartridges that came with the product.

  4. Hold the cartridge so that the cartridge contacts are facing toward the product.

  5. Reinsert the cartridge into its slot, and then gently push it forward until it clicks into place.

     NOTE: Make sure that the colored dot on the cartridge label matches the colored dot on the slot.

    Figure : Insert the cartridge into its color-coded slot

    Image: Insert the cartridge into its color-coded slot.
  6. Repeat these steps to check the other cartridges for leaking ink.

  7. Close the cartridge access door.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Turn the product off and then on again

  1. Press the Power button () to turn off the product.

     NOTE: If the product does not turn off, unplug the product, and then plug it back in.
  2. Wait 60 seconds.

  3. Press the Power button () to turn on the product.

     NOTE: The product might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Service the product

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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