I have an irritating issue with the Laserjet M234e printer. I will not come out of the Error 11,

[Mic-Mac]

Hi , First time at this so please be gentle. I've had this HP Laserjet M234e printer since July 2022 and so far I changed my ink cartridge once. Now after the first page,  of two, it stopped and showed me error 11 on the screen. No matter what I do,

I changed cartridge, cleaned the printer and followed the pushing of buttons instructions and it still remains.

Probably I would need it explained to me more in laymans terms. I am in my 70’s and this stuff got me on the ?? 

Any help or guidance in laymans language will be appriciated.

Thanks

[Valsimot]

You are not alone, the latest firmware upgrade has made M234 printers error 11.

A lot of users are affected by this issue, and we are waiting for what will be HP next step in solving error 11.

[zoey7886]

@Mic-Mac, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error 11 issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP Laserjet M234e printer might need a firmware update to clear that Error 11 message. The firmware is like the brain of the printer — updating it can often fix issues like this.

Here’s a simple way to update the firmware:

👉 Click on this link: HP Firmware Update
👉 Follow the step-by-step instructions on the page.

If you’re not comfortable doing this alone or if you hit a bump, don’t worry — just reply here, and I’ll walk you through it step-by-step.

You’ve got this! Looking forward to hearing how it goes. 😊  

Take care, and have an amazing day!  

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