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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Hailey2107
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I have cancelled my printer ink and now i can’t use my printer

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Hp 5020

Hi, 

This printer is driving me insane!!! This is the second one from hp I have had and nothing but problems 

I cancelled my ink payment as I am not using printer as much now, 

my printer is now totally blocked from printing out anything despite having ink left in it which I have already paid for!!!!!!! Printer says offline from computer 

can’t seem to log back into set up printer ink monthly so I can use printer again!!  Wouldn’t have stopped payment if I knew I wouldn’t be able to use my printer again!! Feel like it’s a total con, can’t use printer ink I have already paid for it’s a joke 

any help would be great as I have looked online and the virtual agent is no help 

thanks 

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Dragon-Fur
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@Hailey2107 

 

How the service works, Cancellation, and Contract details are explained in the Terms of Service contract and at the Instant Ink website.

 

Example

FAQ section

Excerpted

Can I cancel or change my plan?

 

Yes. You can cancel your Instant Ink printing plan or change plans at any time. To change your plan or cancel your service, log in at hpinstantink.com/users/signin.

You can upgrade your plan in the current billing cycle or in the next billing cycle. Downgrades are effective in the next billing cycle.

Cancellation requests take effect at the end of your current billing cycle. Because Instant Ink bills at the end of each billing cycle, you will receive one final monthly charge, if applicable to your account.

Instant Ink subscription cartridges only work while your printer is enrolled in Instant Ink, so you will need to purchase traditional cartridges at your favorite retailer to continue printing if you cancel.

For more details, see the HP Instant Ink Terms of Service.

=======================================================================

 

Ink is supplied as part of the Instant Ink Print-by-Page subscription service.

 

After the contract is cancelled, all Instant Ink cartridges must be removed from the Printer (and returned to HP).

 

What to do?

Remove the Instant Ink Cartridges

Purchase HP ink from your local or online retailer

Install the ink

Ideally, return the Instant Ink cartridges to HP (this service is free)

 

If you want to subscribe to Instant Ink, you can certainly do so.

 

Know that it takes a while to get the first shipment of Instant Ink cartridges (typically ten or more days to many regions).

 

Things that are Instant Ink 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

 

Of Interest…

  • Section Check to see if your HP printer works with Instant Ink
  • FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
  • The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

 

NOTES: 

  • It is NOT necessary that you be enrolled to read the contract
  • Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
  • The Terms of Service contract also provides contact information, usually in the very first section.

 

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Hailey2107
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But I have already paid for the ink I have so why shouldn’t I get to use it until it’s finished? 

Hayley 

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Dragon-Fur
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@Hailey2107 

 

No, you did not pay for the ink.

You paid for the subscription plan.

The ink was included while the subscription was active.

 

Service contract aside, I am sorry you didn't know about the details.

 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

 

 

 

 

 

 

 

Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation