I have not been able to get my printer to print. Today I changed the ink and everything looks good.

[Cora14]

My printer won’t print.  I changed ink today and the display looks good and my phone says the job is printing but nothing happens. 

[VikramTheGreat]

Hi @Cora14,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when everything looks fine, fresh ink, display normal, app says “printing” but the printer stays silent. Let’s troubleshoot this step by step with recommended actions:

Steps to Fix “Printer Won’t Print” Issue

1. Check Printer Status

• Make sure the printer is powered on, connected to Wi-Fi, and shows Ready on the display.
• If the printer is in Sleep Mode, tap the control panel to wake it.

2. Restart Devices

• Power cycle the printer: Turn it off, unplug it for 60 seconds, then plug it back in and restart.
• Restart your phone or computer that sent the print job.

3. Clear Print Queue

• On Windows: 
  • Press Windows + R, type services.msc, and hit Enter.
  • Find Print Spooler, right-click → Restart.
• On HP Smart app: 
  • Cancel any stuck jobs and resend the document.

4. Check Connection

• Ensure the printer and device are on the same Wi-Fi network.
• If using a USB, disconnect and reconnect the cable securely.

5. Run HP App

• Download from HP: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
• This tool automatically detects and fixes common printing issues.

6. Update Printer Firmware

• Go to Official HP® Support.
• Enter your printer model and install the latest firmware.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat