I haven’t been able to print all day it isn’t finding my printer.

[Gunner4072]

I tried printing but it wouldn’t find my printer. I’ve never had this problem. Then the error message came up 0x0460cd31. UI sapplicatio

[Hawks_Eye]

Hi @Gunner4072 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That error code 0x0460cd31 seems to be causing quite a trouble. Since your printer isn’t being detected, here are some troubleshooting steps that might help:

 

Restart Everything

• Power off your printer, computer, and router.
• Wait 60 seconds, then turn them back on.

Check Printer Connection

• If using Wi-Fi, ensure the printer is connected to the correct network.
• If using USB, try a different cable or port.

Run HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor(3) to diagnose and fix connection issues.

Reinstall Printer Drivers

• Open Device Manager (Win + X → Device Manager).
• Expand Printers, right-click your HP OfficeJet 8015e, and select Uninstall.
• Restart your PC and reinstall the latest drivers from HP’s support page.

Reset Printer Network Settings

• On the printer’s control panel, go to Setup > Network Settings > Restore Network Defaults.
• Reconnect the printer to Wi-Fi.

Check HP Smart App

• If using HP Smart, try removing and re-adding the printer.

Factory Reset (If Necessary)

• If nothing works, a factory reset might help.
• Go to Setup > Tools > Restore Factory Defaults on the printer’s control panel.

Let me know if any of these steps help!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye