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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY 6032e All-in-One Printer
Microsoft Windows 11

HP instant ink offered with purchase useless as cartridges sent are not compatible with the printer sold.

2 REPLIES 2
HP Recommended

Can you provide a few more details regarding the timeline and exactly how and what you purchased and through whom? Most printers will ship with standard starter cartridges and once nearly empty, replacement cartridges would be sent. You would not receive instant ink cartridges at time of purchase.

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HP Recommended

Thanks, the cartridge sent by HP Instant ink is larger than the one supplied with the printer, but as described it is actually the right one, the issue is that the cartridge supplied with the printer is just smaller.

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