I keep getting a OXB8OEOCOC error code on my Envy 5055

[tkxn0920]

I keep getting this Error Code OXB8OEOCOC. I have done all the things to reset it and when it powers back on it seems to be fine, but then a few minutes later the code will pop up again. What does this code mean and what can I do to fix it?

[Garp_senchau]

@tkxn0920, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The error code OXBOEOCOC on your HP Envy 5055 printer usually indicates a hardware malfunction or communication issue within the printer. Here are some steps you can take to try to resolve this issue:

Reset the Printer:

• Turn off the printer using the power button.
• Disconnect the power cable from the printer and unplug it from the power source.
• Wait about 60 seconds.
• Plug the power cable back in and turn the printer back on.

Check Ink Cartridges:

• Open the ink cartridge access door and ensure the cartridges are installed correctly.
• Remove and then reinsert the cartridges to make sure they are properly seated.
• Close the cartridge door and check if the error persists.

Update Printer Firmware:

• Make sure your printer’s firmware is up to date. You can do this by checking the HP support website for any available updates specifically for your printer model.

Check for Paper Jams:

• Inspect the printer for any paper jams or obstructions. Clear any paper paths and ensure there are no bits of paper stuck inside.

Hard Reset:

• If you haven't already, perform a hard reset by disconnecting the power cord without turning off the printer.
• Wait about 60 seconds before plugging it back in.
• Restart the printer and check if the error is resolved.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,