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I keep getting an ink cartridge error message

HP Recommended
Envy 7155
Microsoft Windows 10 (64-bit)

I keep getting an error message saying I need to reseat my black ink cartridge.  I have done so and even replaced it with a new one.  I still get the error message.

 

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HP Support Agent
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@MJYGorilla Welcome to HP Community!

There are a few steps that should resolve the issue:

 

Step 1: Update printer firmware

Some releases of ink cartridges are not compatible with older versions of printer firmware. Update the firmware to resolve this problem.

 

Click here for details.

 

Step 2: Make sure the ink cartridges are correctly installed

The printer displays an error if the ink cartridges are not correctly installed. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.

  1. Turn on the printer.

  2. Open the ink cartridge access door.

    Image: Opening the ink cartridge access door

  3. Wait until the carriage is idle and silent before you continue.

  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Remove the ink cartridge

  5. Remove any protective tape that still might be on the contacts.

       CAUTION: 

    Do not try to remove the copper electrical strip.

    Remove the plastic tape

  6. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

    NOTE: 

    Install the color ink cartridge on the left and the black ink cartridge on the right.

    Snapping the ink  cartridge into place

  7. Repeat these steps to install the other ink cartridge.

  8. Close the ink cartridge access door.

Try to print. If the error persists, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

0 Kudos
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