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‎05-26-2019 09:52 AM

HP Recommended
Product: Officejet 5610xi
Operating System: Microsoft Windows 7 (32-bit)

I am receiving error message 0xd0620230.  I recently upgraded my driver software.  I also have made sure I am connected to a wall outlet and not a surge protector.  I have followed the recommended steps to reset the printer but I am still hetting the same error.

1 REPLY 1

‎05-27-2019 01:17 PM

HP Recommended

@Love2Run, Welcome to HP Support Community!

 

If the hard reset did not resolve your issue, we may have to perform a factory reset on your printer. The reset instructions are specific for your printer, performing the same steps on a different printer may corrupt the device.

 

I will send you a private message with reset instructions, follow the steps and re-initialize the printer. In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

Cheers 🙂

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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