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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-27-2025 06:54 AM

HP Recommended

HP Envy 5660. Error message B80833A2.  How do I fix it?

1 REPLY 1

‎04-28-2025 11:52 AM

HP Recommended

@skiberti, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
This specific error (B80833A2) typically points to a firmware crash or serious system error inside the printer.

Here’s exactly what you should do to try to fix it:

 

Power Reset

  1. Turn the printer ON (if it's not already).
  2. With the printer ON, unplug the power cord from the back of the printer.
  3. Unplug the power cord from the wall outlet too.
  4. Wait at least 60 seconds.
  5. Plug the printer directly into a wall outlet (not through a surge protector or power strip).
  6. Reconnect the power cord to the printer, then turn it ON.

Check for Paper Jams:

  • Make sure there are no paper jams or other physical obstructions inside the printer.

Update Firmware/Drivers:

  • Ensure that your printer firmware and drivers are up to date. Check the HP website for the latest firmware and drivers for your HP Envy 5660.

Update the firmware on an HP printer | HP® Support
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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