I'm getting an error message but I can't figure out what it pertains to. HP Smart Tank 6001.

[KLM58]

Error message

[VikramTheGreat]

Hi @KLM58,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Based on what I see on your HP Smart Tank 6001's control panel, the error icon showing ink tank symbols with a plus sign typically indicates a Printhead issue:

Steps to Fix It (HP Official Guidance)

1. Check Ink Levels

• Open the front ink tank cover.
• Make sure all tanks (Black, Cyan, Magenta, Yellow) are filled to the recommended level.
• If any tank is low, refill using genuine HP ink bottles.

2. Check Printhead Installation

• Open the printhead access area.
• Ensure both the black and tri-color printheads are securely installed.
• If recently replaced, make sure the orange protective tape was removed.

3. Reset the Printer

• Turn off the printer.
• Unplug it from the power source for 60 seconds.
• Plug it back in and turn it on.

4. Run HP Smart Diagnostics

• Open the HP Smart app on your Windows 11 PC.
• Go to Printer Settings > Advanced Settings > Tools > Printer Status Report.
• Check for any ink system or printhead errors.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat