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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-24-2024 07:27 PM

HP Recommended

Hello. I am trying to connect my printer to my wireless router. The blue light on the printer is on. But the app on my phone (iPhone 12) is saying the printer isn’t connected to the internet. It will not allow me to print anything. This is a brand new printer. 

1 REPLY 1

‎04-24-2024 08:27 PM

HP Recommended

This video might be helpful.  Note that the connection was to an SSID that was named "5" to identify it as the 5ghz band.

https://www.youtube.com/watch?v=hD8sshk14hc&ab_channel=CopyPrintScan

 

If you use the same SSID for the 2.4 and the 5ghz band it is possible that when the printer wakes up from sleep it might connect on the 5ghz instead of the 2.4 (or vice-versa) and as a result get a different IP address.  If you think this is happening then log into the modem and assign a different name for one of the bands.

 

If you reset the printer it goes into setup mode.  It may stay in setup mode for 2 hours as I recall

 

Once connected, install full features software.

 

I do not know if you have the 6200 envy photo or the 6200 Officejet so the above might not be correct.  I was unable to find a laserjet 6200.  I did not identify the software due to this problem.

 

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