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‎05-20-2021 11:41 AM - edited ‎05-20-2021 11:42 AM

HP Recommended
Product: officejet 8600
Operating System: Microsoft Windows 10 (32-bit)

I am in El Salvador, bought new cartridges for my HP8600 in the U.S. and now I get the message Cartridgest not compatible. I've been reading somo posts and I think a need an agent to help me with regionalization

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1 person had the same question
3 REPLIES 3

‎05-20-2021 03:47 PM

HP Recommended

Hi,

An agent may help resetting a printer to a new country after moving with a printer to another country, not to reset a printer to accept ink cartridges purchased from another country, you may find below support document on this topic:

Spoiler
Step 2: Obtain compatible ink cartridges for your country/region
Before you contact HP, you must have a full set of genuine HP ink cartridges for your current country/region.
https://support.hp.com/us-en/document/c02558798

Shlomi



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‎05-20-2021 04:48 PM

HP Recommended

I follow your link and step 3 says the following: Once you have a full set of genuine HP ink cartridges for your new country/region, HP support can reset your printer so it accepts the ink cartridges available in your current country/region

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‎05-20-2021 10:42 PM

HP Recommended

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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