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Solved!

I need to apologize to "SandyTechy20", HP employee, for not replying 2019 or since. Didnt realise.

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I need to apologize to "SandyTechy20", HP employee, for not replying 2019 or since. I did not realise. How rude of me. Put it down to being old and forgetful. The problem on firmware update must have been sorted because there is no mention of firmware updates now on HP Support Assistant.

Firmware Version is TJP1FN2021BR, I believe?

Printer's email address is "ifca2599oco57@hpeprint.com". I believe? 

 

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@KennethWheatley

 

Thanks for replying.

Is the issue resolved now?

Do you need any more assistance?

Sandytechy20
I am an HP Employee

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Dear "SandyTechy20"

You asked me if the 2019 issue is now resolved. 

I answer "As far as I know"

 

Firmware Version is TJP1FN2021BR, I believe?  -  can you confirm that this is correct please?

Printer's email address is "[Private information removed]". I believe?   - can you confirm that this is correct please?

  

Your colleague, "Jay-G2",  is helping me with another entirely new matter. 

 

 

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@KennethWheatley

 

Good to know that issue is resolved.

This is the latest version of firmware for your printer:-  DJ2600_2021B.exe

You can download the driver and firmware from this website:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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Thank you for your efforts. Well done. Much obliged.

Kenneth Wheatley 

 

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