• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-22-2022 09:00 PM - edited ‎05-22-2022 11:46 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: macOS 11.0 Big Sur

I have recently moved for USA to India and need to perform a regional reset on the HP Envy 4520 printer.

I purchased the HP original 803 ink cartridges which as per HP website  show as compatible with the printer.

 

On installing the new cartridges the printer shows an error " The indicated cartridges are not intended for use in this printer".

 

A lot of search on the HP forums, I found that a regionalization reset is required but the HP tech support in India is not helping saying they do not have the required capabilities to do the same.

 

Contacted HP tech support yesterday after reading the document "https://support.hp.com/us-en/document/c02558798".

 

Is there any solution to this error and anyway I can do the reset?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2022 07:18 AM

HP Recommended

@sokujee, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the ink cartridges after moving to a different country.

 

Yes, we need to perform a region reset to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎05-24-2022 07:18 AM

HP Recommended

@sokujee, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the ink cartridges after moving to a different country.

 

Yes, we need to perform a region reset to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-24-2022 11:01 PM

HP Recommended

Hi,

 

i have replied with necessary details.

please advise solution.

 

Regarda

Was this reply helpful? Yes No

‎06-19-2022 12:00 PM

HP Recommended

I have the same issue.

Was this reply helpful? Yes No

‎07-06-2022 02:43 PM

HP Recommended

@SG248001

 

Welcome to the HP Support community.

 

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.