I purchased a Smart Tank HP 5101 on 28May25, It worked on that day, 31May25 and 3JUN25. Now Inop!

[RudyTAZ]

I have contacted and worked with support a total of FIVE times to no avail. In addition your techs hung up on me twice. I have owned nothing but HP printers since 1993 for business and home, and printed for a local organization as well. This is the first time I have had an issue with an HP Printer, and I think Your idea of service sucks. I have tried to get the address of a service center, nd was told there are none in my area and that it must be serviced over the phone only. The printer functioned well on 28MAY25 - purchase date, 31MAY25 nd on 6JUN25. since then I only get Printer Setup Error on my Chromebook or phone. Have gone over the setup at least ten times. One tech called back and took command of my Chromebook and messed up all my settings after I told him I would not pay $180.00.    Where do we go from here????

[Hawks_Eye]

Hi @RudyTAZ 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you. I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye