I refilled my 602xl cartridges but printer thinks they are empty so only gives blank pages

[EVT226]

• I refilled my cartridges but printer thinks that they're empty so only gives me blank pages

[A_Gayathri]

Hi @EVT226,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[EVT226]

HP office jet pro6978 

[EVT226]

The printer is a office jet pro 6978 and now it has a code 0xc19a0035

[A_Gayathri]

HI @EVT226,

Thank you for your reply

I understand you're encountering an error code on your OfficeJet Pro 6978 printer after refilling the ink cartridges. Error code "0xc19a0035" typically indicates a printhead problem or an ink system failure.

Here are some steps you can try to resolve the issue:

• Reset the printer: Sometimes a simple reset can clear out temporary errors. Turn off the printer, unplug it from the power source, wait for a couple of minutes, then plug it back in and turn it on.
• Check the ink levels: Ensure that the ink cartridges are properly installed and that they contain sufficient ink. Some printers may not recognize refilled cartridges correctly, leading to inaccurate ink level readings.
• Clean the printhead: If the printhead is clogged, it can cause printing issues. Most printers have a utility for cleaning the printhead which you can access through the printer's menu or software on your computer.
• Update firmware and drivers: Ensure your printer has the latest firmware and drivers installed. Sometimes outdated firmware or drivers can cause compatibility issues with refilled cartridges.
• Perform a hard reset: This involves more comprehensive steps than a simple reset. Instructions for a hard reset can usually be found in the printer's manual or on the HP website. 
  
  Refer to this document: HP OfficeJet Pro 6978 All-in-One Printer
  
   I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!