I send info to print and only receive blank pages

[Vintagelikeviny]

My printer is not printing and won't scan either. I am only receiving blank pages

[Raj_05]

Hi @Vintagelikeviny,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is not printing and producing blank pages, there could be several reasons for this issue. Here's a step-by-step troubleshooting guide to help you identify and resolve the problem.

• Check Ink or Toner Levels: Ensure that your printer has enough ink or toner to print. Low ink or toner levels can result in blank pages. If the levels are low, replace the cartridge with a new one.
• Printer Settings: Verify that the printer settings are configured correctly. Make sure that the printer is not set to print blank pages accidentally. Also, check if the printer is set to grayscale or color printing as per your requirement.
• Printer Connection: Ensure that the printer is properly connected to your computer or network. If it's a wireless printer, check the Wi-Fi connection and restart both the printer and your router if necessary.
• Print Queue: Sometimes, print jobs can get stuck in the print queue, causing the printer to produce blank pages. Clear the print queue on your computer by canceling all pending print jobs and then try printing again.
• Printer Drivers: Outdated or corrupted printer drivers can also cause printing issues. Update the printer drivers to the latest version from the HP website or use the HP Smart app to automatically update the drivers.
• Paper Quality: Ensure that you are using the correct type and size of paper for printing. Improper paper settings can lead to blank pages. Also, check for any paper jams or obstructions inside the printer.
• Printer Head Alignment: Run a printer head alignment or cleaning utility from the printer's control panel or software. This will ensure that the printer heads are properly aligned and clean, preventing blank pages.
• Scanner Issues: If the scanner is also not working, check if there are any errors displayed on the printer's control panel. Make sure that the scanner bed is clean and free from dust or debris. Restart the printer and try scanning again.
• Test Page: Print a test page from the printer's control panel to check if the printer is functioning properly. If the test page prints successfully, the issue may be with the document or file you are trying to print.

By following these steps, you should be able to identify and fix the problem with your HP printer not printing and producing blank pages.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support