I signed up for HPsmart Ink, I not cannot print from my printer manually because of an account issue

[Katiekme]

hi, I received this printer from a grant and I signed up for the insta Ink monthly plan last september, I got covid and couldn't finish my semester of college last fall.  I just got better and I'm trying to print from my printer and it is saying "A problem has occurred with your Hp account and you will be unable to print until the issue is resolved." I've tried everything, I don't want the insta ink anymore, I paid for what I received already 2x fold.  I need to print from my printer without insta ink  or anthing and just print.. it wont let me, I'm help hostage to this subscription that I don't want or really never wanted and was willing to try.  What the heck do I do... I need help.  I'm trying to get my birth certificate and it needs me to print something out.... I can't print.  This printer was so expensive.  How do I cancel and fix everything?

[Irfan_06]

Hi @Katiekme,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are looking for information on how to cancel the instant ink service.

Please follow the below steps to cancel the service.

If you cancel:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.

To cancel:

1) Sign into your account Instant Ink account

2) Verify the serial number by selecting Overview, and then Printer Details in the Status area.

3) Click HP Instant Ink, then Update Plan in the left menu.

4) Scroll to Plan Details.

5) Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

Refer to this video link for more information related to the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support