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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JorgeTulio
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I stiull have problems with my hp Deskjet 3760.

HP Recommended
hp deskjet 3760
Microsoft Windows 10 (64-bit)

I have downloaded the latest driver from the hp website. I get a READY feedback from the hp SMART app. I try to print a PDF file from the hp SMART app. Nothing works. Please tell me where is the error.

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@JorgeTulio

 

Welcome to the HP support community.

 

Are you getting any error messages while printing?

Are you able to print from other applications like MS Word, notepad, etc?

 

Meanwhile:-

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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