I tried to cancel the print befoe it finished and now it will not print anything.

[Jim891]

 I think I have pages to print that are stuck in Que. Because of trying to cancel a print job that already started. So it will not print these or any new print requests.   .

[VikramTheGreat]

Hi @Jim891,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your HP ENVY Inspire 7955e All-in-One Printer is stuck due to a print queue jam on Windows 11, likely caused by a cancelled job that didn’t clear properly. We can fix it with a few recommended steps.

Step-by-Step: Clear Stuck Print Queue

1. Cancel All Print Jobs

• Go to Control Panel > Devices and Printers
• Right-click your HP ENVY Inspire 7955e > Select See what’s printing
• In the print queue window: 
  • Click Printer > Cancel All Documents
  • Confirm and close the window

2. Restart the Print Spooler Service

This resets the Windows printing system.

1. Press Win + R, type services.msc, and press Enter
2. Scroll down to Print Spooler
3. Right-click > Stop
4. Go to C:\Windows\System32\spool\PRINTERS  
   • Delete all files in this folder (these are stuck jobs)
5. Go back to Services, right-click Print Spooler > Start

3. Power Cycle the Printer

• Turn off the printer
• Unplug it from the power source for 60 seconds
• Plug it back in and turn it on

4. Try a Test Print

• Open a simple document (like Notepad)
• Try printing again to confirm the queue is clear

🔗 Optional: Use HP App’s Diagnose & Fix

If the issue persists, the HP Smart app can help:

• Download or open the app HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
• Select your printer > Go to Settings > Diagnose & Fix

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat