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‎01-09-2017 06:26 AM

HP Recommended
Product: HP Photosmart All in One C5180
Operating System: Microsoft Windows XP


I see that I need to enter my question in English, which I control language is not so good, but I'll try.

 

My printer gives Photsmart C5180 Ink System message on the display and a fault code 0xc18a0101
How do I fix it ??

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2017 06:48 PM

HP Recommended

Hi @Motorboot,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are getting a '0x' error message on your HP Photosmart printer. I'll be really glad to help you with this,

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Perform a Hard Reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

For more details, please follow the steps suggested in the support document - click here

 

If the issue persists, I would suggest this to be an issue with the printer hardware, I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-09-2017 06:48 PM

HP Recommended

Hi @Motorboot,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are getting a '0x' error message on your HP Photosmart printer. I'll be really glad to help you with this,

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Perform a Hard Reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

For more details, please follow the steps suggested in the support document - click here

 

If the issue persists, I would suggest this to be an issue with the printer hardware, I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No

‎01-10-2017 02:29 AM

HP Recommended

Hello Jeet_Singh

 

Thanks for the info, at the moment it works as usual

 

Regards

Was this reply helpful? Yes No
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