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Incompatible Cartridge issue with HP PageWide Color Flow 568 MFP

HP Recommended
HP PageWide Color Flow MFP 568

I am having an issue with utilizing our HP Genuine  981Y cartridges on my HP PageWide Color Flow MFP 586 printer.

 

All print cartridge colors trigger the incompatiable cartridge error on our printer.

 

The cartridges are brand new out of the box and not dirty at all.

 

Firmware: 3.9.4

Firmware Revision: 2309010_581413

Firmware Datacode: 20190118

 

Cartridge Index: LKAH ELAE

 

The device is under warranty but apparently HP does not the support the device anymore so please avoid answers that include contacting HP support and submit a case.

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