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I am having an issue with utilizing our HP Genuine 981Y cartridges on my HP PageWide Color Flow MFP 586 printer.
All print cartridge colors trigger the incompatiable cartridge error on our printer.
The cartridges are brand new out of the box and not dirty at all.
Firmware Revision: 2309010_581413
Firmware Datacode: 20190118
Cartridge Index: LKAH ELAE
The device is under warranty but apparently HP does not the support the device anymore so please avoid answers that include contacting HP support and submit a case.
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