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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-29-2025 02:14 PM

HP Recommended

I get an incompatible ink cartridge error. I know I have genuine HP cartridges installed.

HP envy 4500

1 REPLY 1

‎10-02-2025 03:23 AM

HP Recommended

Hi there @Printer_user9, and welcome to HP Support Community!

 

Thank you for reaching out with your concern. I'm glad to assist you today.

If you're seeing an "Incompatible ink cartridge" error on your HP ENVY 4500 e-All-in-One Printer, even though you're using genuine HP cartridges, here are some steps to help resolve the issue:

Check Cartridge Compatibility

Make sure you're using the correct cartridges for the HP ENVY 4500 series:

  • HP 61 Black
  • HP 61 Tri-color
  • Or HP 61XL high-yield versions

You can verify compatibility here:
Which cartridges work with my HP printer? | HP® Support


Power Reset the Printer

Sometimes a simple reset clears cartridge errors:

  1. Turn the printer on.
  2. Disconnect the power cord from the back of the printer.
  3. Unplug the cord from the wall outlet.
  4. Wait 60 seconds.
  5. Plug the cord back into the wall and then into the printer.
  6. Turn the printer on and check if the error persists.

Clean Cartridge Contacts

Ink cartridge contacts may be dirty or misaligned:

  1. Remove the cartridges.
  2. Use a lint-free cloth slightly dampened with distilled water.
  3. Gently wipe the copper-colored contacts on the cartridge and inside the printer.
  4. Let them dry for 5 minutes.
  5. Reinstall cartridges and check again.

Update Printer Firmware

Outdated firmware can cause cartridge recognition issues:

Visit the HP ENVY 4500 support page: Official HP® Support

Download and install the latest firmware for your operating system.

 

Try a Different Genuine Cartridge

If the issue persists, try replacing the cartridge with another genuine HP cartridge. Sometimes even genuine cartridges can be defective or improperly recognized. HP anti-counterfeit | HP® Official Site

 

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

 

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

 

Best regards,

Max3Aj

HP Support

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