cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
43
Flag Post

Incompatible ink cartridge message

HP Recommended
DeskDeskjet 1514
Microsoft Windows 10 (64-bit)

I have been using a GENUINE colour cartidge in the printer for a while. It has been fine. We now get an error message to say the cartridge is not compatible. I have tried all the fixes suggested on here with no luck. Looks like a complete waste of money buying genuine HP products. May as well get the cheaper third party stuff. Anyone else sorted this problem or shall we simply boycott HP products?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
11,668 11,654 646 481
Message 2 of 2
Flag Post
HP Recommended

@SteveF5

 

Welcome to the HP Support Community.

 

Try the steps you haven't from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation