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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mike9606
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Incompatible ink cartridges

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officejet 8600 pro
Microsoft Windows 10 (64-bit)

Have new 950XL z10 cartridges and printer says they are incompatible with my printer. printer was bought and registered in the US. What can't i get them to work?

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jabzi
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Hello, 

 

The  950XL z10 cartridges are regionalized, which means your printer only accepts cartridges intended for use in your area. 

A printer would be locked to a region based the cartridge installed during first time setup. 

 

Where did you purchase the 950XL z10 ?  USA ?

Below is the url that should give you more info.

https://support.hp.com/in-en/document/c05318138

 

Regards,
Jabzi

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Mike9606
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Yes, Printer was bought from Best Buy about 18months ago and the new Cartridges came form Office Depot.

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Mike9606
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Printer was bought at Best Buy 18 monthes ago and the new ink cartridges were bught from Office Depot.

How can you change the region in the printer?

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jabzi
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Hello,

 

I'd suggest you to call HP Tech Support to do the Regionalization Reset.

Once you reach Tech Support Agent, ask for L2 or Supervisor as L1 agent is not authorized to do the regionalization reset.

 

Below is the URL to contact HP Support. You may click on Region/Country to select your country.

https://support.hp.com/us-en/contact-hp

Regards,
Jabzi

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Mike9606
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Any chance you have the phone number? I seem to be stuck in a loop and all I get is vertial support or community suppport.

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Mike9606
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After an hour and a half on the phone and 4-5 trys they got t in the end.

Thanks for your help.

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