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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Incompatible ink cartridges
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05-07-2019 08:28 PM
Have new 950XL z10 cartridges and printer says they are incompatible with my printer. printer was bought and registered in the US. What can't i get them to work?
Solved! Go to Solution.
Accepted Solutions
05-10-2019 05:05 AM
Hello,
I'd suggest you to call HP Tech Support to do the Regionalization Reset.
Once you reach Tech Support Agent, ask for L2 or Supervisor as L1 agent is not authorized to do the regionalization reset.
Below is the URL to contact HP Support. You may click on Region/Country to select your country.
https://support.hp.com/us-en/contact-hp
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
05-08-2019 02:09 AM
Hello,
The 950XL z10 cartridges are regionalized, which means your printer only accepts cartridges intended for use in your area.
A printer would be locked to a region based the cartridge installed during first time setup.
Where did you purchase the 950XL z10 ? USA ?
Below is the url that should give you more info.
https://support.hp.com/in-en/document/c05318138
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
05-10-2019 05:05 AM
Hello,
I'd suggest you to call HP Tech Support to do the Regionalization Reset.
Once you reach Tech Support Agent, ask for L2 or Supervisor as L1 agent is not authorized to do the regionalization reset.
Below is the URL to contact HP Support. You may click on Region/Country to select your country.
https://support.hp.com/us-en/contact-hp
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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