Incorrect numbers of copies

[HappyHouse]

Printer is now giving me 3 copies instead of 1 .

[A_Gayathri]

Hi @HappyHouse ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 5055 is set to print multiple copies by default. Here’s how to adjust that:

Check Printer Settings on Your Computer:

• Open the document you want to print.
• Go to the print menu (usually found under File > Print).
• In the print dialog, look for a Copies field. Make sure it’s set to 1.

Check Printer Default Settings:

• Open the Control Panel on your computer.
• Go to Devices and Printers.
• Right-click on your HP ENVY 5055 printer and select Printing Preferences.
• Check if the Number of Copies option is set to a number other than 1. If it is, change it to 1.

Reset Printer Defaults:

• On the printer's control panel, navigate to the Settings or Setup menu.
• Look for an option to reset or restore default settings. This can help if the issue is due to an incorrect default setting on the printer itself.

Update or Reinstall Printer Driver:

• Go to the HP website and download the latest driver for the ENVY 5055.
• Install the driver and check if the issue persists.

Refer to this document: HP ENVY 5055 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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