Information light always lit

[Lindaw6]

Is it normal for the information light to always be on

[Rainbow23]

Hi @Lindaw6

Welcome to HP Support Community. This is a great place to get support find answers.
Thank you for posting your query, I will be more than glad to help you.

To assist you better may I have the exact model name of the HP product?

Refer to this link: https://support.hp.com/us-en/document/ish_2039298-1862169-16

for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[peelap]

I have the same issue. Have turned it off, unplugged for 30 seconds and plugged back in. Checked firmware is up to date, ink is fine, printing fine, but the info light is still on and an exclamation mark is next to the 0 on the small screen on the printer. Wifi is OK too. It's a 2710e.

[Rainbow23]

Hi @peelap
Thank you for replying to us.

Please follow the steps listed below to enable web services from HP Smart App:

1. On the app home screen, tap or click your printer or Printer Settings.
2. Tap or click Advanced Settings.
3. Tap or click Web Services.
4. If Web Services is not already enabled, the Setup option displays in the Web Services section. Tap or click Setup, and then follow the on-screen instructions to enable Web Services.

Let me know if this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[peelap]

Already enabled this during set-up. No change...

[Rainbow23]

Hi @peelap

I suggest that you contact HP Service Center in your location from this link: https://support.hp.com/us-en/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!