Initial page printed blurry for almost every print job

[Caroline-1]

Almost every time I initiate a print job from my Mac laptop (running High Sierra), the first page printed is blurry and illegible, but subsequent pages are fine.  In addition, often but not always, I get an error message that directs me to turn off the printer.  After I do so, the document will print with no further problems.  This has been going on for months but I have simply not had the time to investigate.  I have tried running some diagnostics, aligned the printheads, etc., but the problem has not resolved.  Thanks for any help.

[TEJ1602]

@Caroline-1, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• What happens when you make photocopies?
• How is the printer connected to the computer?
• Which application are you trying to print from?

Keep me posted for further assistance.

[Caroline-1]

To be able to assist you better, I'd like to know the following-

• What happens when you make photocopies?
• PHOTOCOPIES ARE FINE
• How is the printer connected to the computer?
• WIFI
• Which application are you trying to print from?
• MICROSOFT WORD

[TEJ1602]

@Caroline-1,

Thanks for repying!

This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

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