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‎01-14-2021 08:49 AM

HP Recommended
Product: PhotoSmart C310 All in One

Hello.

 

I've been troubleshooting an issue with my C310 for months whereby it doesn't respond to any of the troubleshooting steps.  I'm no longer interested in fixing this device (I've lost way too many hours on it), but I DO want to retrieve the FULL ink cartridges that are in it.  I was given a functioning printer - same exact model - so I would like to move the ink from old to new printer.  However the ink carriage will not move - it is stuck under the housing on the right side of the printer.  

 

Does anyone know a trick to release the carraige, short of cracking the housing open?

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5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2021 04:24 AM

HP Recommended

@N207, Welcome to HP Support Community!

 

Ideally speaking it is not possible to remove cartridges from the printer if the carriage is stuck.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎01-18-2021 04:24 AM

HP Recommended

@N207, Welcome to HP Support Community!

 

Ideally speaking it is not possible to remove cartridges from the printer if the carriage is stuck.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎01-25-2021 11:44 AM

HP Recommended

Well, that's unfortunate, but I guess it leaves me no choice but to crack open the housing.  Seems a shame, but perhaps the machine can still be recycled for parts.  Thank you for your response.  

1 person found this reply helpful
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