Ink Cartridge Error

[Footdoctor777]

All day I have been getting Ink Cartridge problem, please reinstall cartridge and if problem persists change cartridge error.

I have reinstalled, changed the cartridge completely and wiped down the contacts as well as unplugging machine while turned on as suggested in help forums. Nothing helps. It was working absolutely fine yesterday. 

[sandytechy20]

@Footdoctor777

Welcome to the HP support community.

I understand that you are getting ink cartridge errors, and I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[chsastle]

I have been trying tp print.and blue does not print.  I replaced the cartridge and blue still doesnt print.  Can you help?

r

[chsastle]

I reinstalled the blue cartridge and my machine again says genuine Hp Cartridges installed.  First and second cartridges do not print blue.  My printer says I have genuine HP cartridges.

[chsastle]

What can I do, I need blue'

[sandytechy20]

@chsastle

Welcome to the HP support community.

Provide the complete printer model number or the product number for further assistance on this.

Here is the link to find the product number:- Click here