Ink Cartridge Problem

[rhothird]

I recently started getting a message popping up everytime I print something. It says " Ink Cartridge Problem, Remove and reinstall the indicated ink cartridge making sure it is correctly installed, If this message continues to appear replace the indicated ink cartridge ".

I'm on the Instant Ink Program. I remove and reinstall the black cartridge, clear the message and I'll get 1 good print and then it pops up again. When I'm signed on to HP Connected everything looks OK. Ink levels look good. It says that the proper Instant Ink cartridges are installed. The actual prints that come out look good.

I've tried everything that people have mentioned as possible solutions in Discussion Boards but  to no avail. Is it possible that the black ink cartridge is faulty? But how do I get a new cartridge under the Instant Ink program if there is no indication that it needs to be replaced. I've taken the cartridges out and cleaned all the connections as told. I've used HP's Print and Scan Doctor program and nothing. Any ideas?

[Bob_Headrick]

It is possible you have a defective black cartridge. The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

[rhothird]

This is absolutely no help at all.  Nothing in here explains how you get a new cartridge under the Instant Ink program if you think you have a defective cartridge. I've had these cartridges since March. Nothing in either HP Connected or HP Printer Assistant indicate that I don't have the correct cartridges installed or they are out of ink. This tells me that they are installed correctly and that these programs are seeing them. It only happens after a print. A print that has no flaws yet it immediately tells me that I have an "Ink Cartridge Problem" .

[rhothird]

They are not going to send me a new cartridge when they can see that there is still ink in them and that the correct cartridges are installed.

[rhothird]

Correct Ink Cartridges InstalledEstimated Ink Levels

[Bob_Headrick · Accepted solution]

Did you call HP Instant Ink Support as I mentioned above?    Log into the HP Instant Ink site, the phone number (and/or chat option for some countries) will be listed in the lower right of the opening screen. 

Tell them you are getting a cartridge error and need a replacement cartridge.