Ink Cartridge Problem

[GaryK9]

My printer will not print, says the color ink cartridge must be replaced. I am enrolled in instant ink and there appears to be no way to contact anyone about getting a new cartridge. Obviously, they are not automatically sending one as it hasn't worked for 6 weeks now. anyone know how to contact anyone one. The virtual assistant is of no help as i have tried everything it has said to do.

[Nal_NR]

Hi @GaryK9,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the cartridge.

Are you getting any errors?

Meanwhile, perform the steps from this document and see if that helps. 

If you are still getting errors, kindly share the snapshot of it. 

Update the firmware. Click here

Also, I would need a few details. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.