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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
C-Graham
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Ink Cartridge probelm

HP Recommended
Envy 4524

I am enrolled in the HP Ink.

 

I have been using the first cartridges they sent for the past few weeks until yesterday when I got the error " Ink Cartridge Problem" it asked me to remove/reinstall the indicated cartridge which was "black". I have tried to reinstall this cartridge numerous times now and still getting this error message.   I continually keep getting this message and have followed the support which states to remove and clean and also to power off the printer. My drivers are also up to date. I do not know what else to do??

 

I really need to print , but the message says if this continues then you  need to replace the cartridge. As I am enrolled in HP Ink I refuse to go and buy a new cartridge, when obviously my black cartridge is faulty.

 

I cannot find any phone number or email address to contact HP Support!! Please can someone help!!!

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sandytechy20
HP Support Agent
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@C-Graham

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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