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‎10-01-2019 12:44 PM

HP Recommended
Product: HP Photosmart C7280
Operating System: Microsoft Windows Vista

Just replaced my ink cartridges with HP ink as always and prints all colors except magentas??? Tried everything I have read and still nothing. Is there a fix or just need new printer. I have a HP Photosmart C7280. Thanks for any help.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2019 02:42 PM

HP Recommended

@misusfell

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-03-2019 02:42 PM

HP Recommended

@misusfell

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎10-03-2019 04:15 PM

HP Recommended

Thanks and I have done everything stated.  Test print will not print magenta even though brand new HP ink cartridge installed.   I also did the extended self test diagnostic print out and shows same thing..no magenta. Since its 12 years old just going to invest in new printer.

Was this reply helpful? Yes No

‎10-03-2019 04:36 PM

HP Recommended

@misusfell

 

Yes,, you can go for new printer.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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