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Message 1 of 2
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Ink Cartridges Problem

HP Recommended
Envy 5660
Mac OS X 10.10 Yosemite

I noticed my printer wasn't going into sleep mode so I turned it off and then when I went to use it again, I got this message: "Ink Cartridges Problem: Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK." The ink I had in there was HP and barely used. It shows that there's a problem with both the color and black cartridges. 

 

I tried all the troubleshooting tips I've seen on here including disconnecting the cords, cleaning the contacts, resetting to factory settings, etc. I even bought brand-new HP ink and still have the same error message. My firmware is also up-to-date. 

 

Any ideas would be most appreciated!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Bchamps

  

If you have already performed the steps from the document Error indicates faulty cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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