Ink Error message

[EB_201]

We recently moved to Europe and brought our Envy 6055 printer with us (bought in the US). The HP67 ink does not exist in Europe. The one used for these printers here is the HP305. However, the printer does not recognize it (we only changed the color one so far) and gives me the E/0  error. Is there some way to resolve this?

Thank you in advance.

[Gaya1239 · Accepted solution]

Hi @EB_201,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[EB_201]

Hello,

I have followed the steps in your private message and I am waiting for further instructions. Please let me know how to proceed with the region reset.

Thank you.

[EB_201]

I was able to follow the steps and reset the printer region. Thank you.