Ink Full No Print Happening

[SPIPES]

I have relatively new ink cartridges for HR Deskjet but suddenly no printing is happening, the paper is coming blank.

I did all tests but so far no solution, please help

[Jay_G24]

Hi @SPIPES,

Welcome to the HP Support Community

 I'd like to help!

I understand the printer is printing blank pages 

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

Load plain paper into the input tray.

Click the Apple menu, and then click System Preferences.

Depending on your operating system, click Print & Scan or Printers & Scanners.

In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies.

Click Utility, and then click Open Printer Utility.

HP Utility opens.

Click Print Quality Diagnostics, and then click Print.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[SPIPES]

Hi, thanks for getting back to me

I have tried printing from multiple devices and programs and always get the same result: a blank page.

It is not possible to print the Print Quality Diagnostic page either, as it come out blank.

What next??

[Jay_G24]

Were you able to try the steps in the print quality document?

Also, Try the single-cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing 
• then remove the color ink and, insert the black  in and try printing 

Let me know the results!

[SPIPES]

Hi, I have removed the cartridges, one at a time, and tried printing but still get blank pages.