Ink Tank Wireless 419 second replaced printer - the same problem

[Юзър]

Hello,
I eagerly purchased the HP Ink Tank Wireless 419. I followed the instructions in the Getting Started Guide and everything was fine until I launched the Quality Diagnostics Page. The process begins but never ends. Or at least until I press the Cancel button. The page prints to the middle and then printing continues, but the sheet remains stationary and ink accumulates on the sheet until I forcibly cancel the printing. Refers to a brand new printer. Anyway ... I handed the device over to the authorized service center and they decided that the printer should be replaced. I replaced the printer with the same model and got exactly the same problem ... What to do ... I don't want a third identical problem. Maybe this model is not successful or most likely the problem is in the firmware

KEP1FN2020AR

[Юзър]

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Printer-stuck-on-printing-P...

[Юзър]

Now I saw. More than a year has passed and this problem still exists. Hey, support make a decision.

[Jay_G24]

Hi @Юзър,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, Refer to the steps in the document to resolve the issue -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Юзър]

Sorry for the late reply. The device works in all its functions completely without any problems. This problem only appears when I start Quality Diagnostics Page.Only when I start Quality Diagnostics Page does this problem occur, no matter where I start this feature. After doing research, I found that the problem disappears when I change the language to English. This makes me think that the problem is in the firmware, which has been updated to the latest version. So I look forward to the new update.

Good luck!

[Jay_G24]

Thank you for letting me know.

I will reach out to our team about the firmware issue.

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Юзър]

I'm sorry, but the issue is NOT resolved. At least for me.

It will be resolved when I use my native language and everything works without problems. I look forward to the new firmware. Thank you and good luck!