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Ink carriage

HP Recommended
Office jet Pro 8625

I’m getting an error that one of my ink cartridges need to be replace but the carriage won’t move to the left so I can replace it when I open the front door. 

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HP Recommended

I should add that there is nothing blocking the carriage. I’ve tried unplugging the print for 5 minutes to test it and I still have the same problem. 

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HP Recommended

@Carritola Welcome to HP Community!

 

I understand that you are getting ink cartridge error.

 

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.

Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

    If the issue still persists, please replace the ink cartridges.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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