Ink cartride error

[Tasha197622]

I recently purchased my printer and I keep receiving error message E0 which states it's the cartridge and it also shows that the black cartridge is either empty or low.  I am not sure how that can be since the cartridges are brand new straight out the packages.  I have taken the cartridges out and put them back in multiple times and it has not been resolved. 

[Max3Aj]

Hi @Tasha197622, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The E0 error on your HP DeskJet 4255e indicates an issue with the ink cartridges. Since your cartridges are brand new, try the following troubleshooting steps:

1️⃣ Check the Cartridge Installation

Turn off the printer and unplug it from the power source.

Open the cartridge door and remove the cartridges.

Inspect the cartridges for any protective tape—remove it if present.

Reinsert the cartridges, ensuring they are snapped in place securely.

Close the cartridge door and restart the printer.

2️⃣ Clean the Cartridge Contacts

Turn off the printer.

Remove the cartridges.

Use a lint-free cloth or coffee filter lightly dampened with distilled water to clean the gold-colored contacts.

Let the cartridges dry for a minute, then reinstall them.

3️⃣ Reset the Printer

Unplug the power cable from the printer while it's on.

Wait 60 seconds.

Plug it back in and turn it on.

4️⃣ Check Ink Levels & Printer Recognition

Print a self-test page:

Press and hold the Resume (❙❙) button for 3 seconds.

If the test page prints, check if the ink levels are correct.

5️⃣ Update Printer Firmware

Open HP Smart App or visit HP Support.

Check for any firmware updates and install them.

6️⃣ Use HP Genuine Cartridges

Ensure you are using original HP 67 or HP 67XL ink cartridges.

If you are enrolled in HP Instant Ink, make sure you're using the provided Instant Ink cartridges.
 

7️⃣ Try a Different Cartridge

If available, try another black cartridge to see if the issue persists.

If a replacement works, the original cartridge may be defective.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support