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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
StellaMaris2
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Ink cartridge carraige not moving

HP Recommended
HP OfficejetH470 Example: Pavilion 65

The carraige that holds the cartridges will not emerge into the centre space when the machine is switched on and the flap is opened. It always did before. Ink lights are both solid orange and the other 2 lights are flashing.It is an HP Officejet H470 printer. I am not very good with these things

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sandytechy20
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HP Recommended

@StellaMaris2

 

Welcome to the HP support community.

 

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Update the printer firmware

Here are the steps:- Click here

 

Refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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