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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Ink cartridge carrier stuck HP9015
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09-27-2021 09:43 AM
Need to replace the black ink cartridge. The carrier won't move to center. I have unplugged and restarted with no solution. Any ideas?
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Accepted Solutions
10-15-2021 02:59 PM
Exact same thing just happened to me. Drove me crazy. Somewhere in the app I read to be sure paper was loaded in the printer. I had only a dozen or so pages in there. So I loaded up a nice fat load of paper and tried again. This time the carrier came to center and I was able to replace the cartridge. I don't know if loading up a bunch of paper actually is what fixed it, or if it coincidentally just started working, but it's worth trying, right?
Good luck!
10-15-2021 02:59 PM
Exact same thing just happened to me. Drove me crazy. Somewhere in the app I read to be sure paper was loaded in the printer. I had only a dozen or so pages in there. So I loaded up a nice fat load of paper and tried again. This time the carrier came to center and I was able to replace the cartridge. I don't know if loading up a bunch of paper actually is what fixed it, or if it coincidentally just started working, but it's worth trying, right?
Good luck!
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