Ink cartridge stuck; paper jam message

[BWWC]

Ink cartridge stuck; paper jam message

[Jay_G24]

Hi @BWWC,

I'd like to help!

Please try the suggestions below;-

Step 1: Look for jammed paper-Remove any jammed paper that is accessible from the output tray area.

• Clear jammed paper from the output tray

• Clear jammed paper from the input tray

• Clear jammed paper from the ink cartridge access area

• Clear jammed paper from the automatic document feeder

Step 2: Clean the paper feed rollers-Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

• Clean the rollers from inside the printer

• Clean the rollers in the ADF

Step 3: Reset the printer-Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

For instructions refer - Paper Jam Error

Also, try the steps in the document -'Carriage Jam' or 'E3' Error Displays

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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