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Ink cartridges error message

HP Recommended
HP Envy 7640

I am getting an error message that says “remove and reinstall the indicated ink cartridge, maiming sure it is correctly installed , and press ok”

there is a small oval above the message, I’m not sure which cartridge it’s referring to.

I have cleaned the cartridges and done a hard reset (unplugging, waiting 2-3 minutes, holding down power button etc) and I’m still getting the message. 
Help! 

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@Chimera1, Welcome to the HP Support Community!

 

The error is indicating the tri-color ink cartridge(oval icon) as defective. 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

If the error persists, check with an alternate color ink cartridge if available. 

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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