My HP Deskjet printer was bought in Nigeria, I am now in the UK and on replacing the ink cartridge with HP304XL the printer won't recognize the new ink cartridge. The printer came with HP123 ink cartridge. Please I need your help to resolve this issue.
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
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TEJ1602 I am an HP Employee
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