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‎09-25-2020 09:26 PM

HP Recommended
Product: Example: Pavilion 65308030

A two week old printer today the ink cartridge exploded inside the printer when a sheet of paper got stuck in the ink went All over the carpet printer and desk

Category:
1 person had the same question
4 REPLIES 4

‎09-26-2020 12:56 AM

HP Recommended

Hello Norway2strono, 

 

May i know the printer model to assist you better ?

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎09-26-2020 11:42 AM

HP Recommended

8030 Finally got a hold of customer support first through chat last night. No one ever called back I called spoke to them this morning. Now they’re saying it needs to be escalated and we have to wait till next week when someone comes in. Can’t tell you how disappointing that is a major company like HP and now I have to wait until next week!!

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‎09-26-2020 11:20 PM

HP Recommended

Hello, 

 

I am sure your issue would be taken care . 

I too have escalated your concerned. 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎09-27-2020 08:14 AM

HP Recommended

@Norway2strono

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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