09-24-2020 08:33 AM
Yes! The ebay ink I ordered from ebay got lost in the mail for like a week 🙄so I just finally got around to testing it this morning and it worked! The ink I ordered from ebay says it expires in Jan 2019. I printed a "best quality" print on normal printing paper and everything aligns again. Thank you so much for the tip! Now how do I get my refund from HP and Staples for this ink thats been manufactured wrong.... 🤔🤔
09-24-2020 04:06 PM
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09-26-2020 03:30 AM - edited 09-26-2020 03:31 AM
Hi @Sandytechy20, I'm having a shadow print issue as reported in https://h30434.www3.hp.com/t5/Inkjet-Printing/Shadow-printing/m-p/7789538/highlight/false#M891402
The issue started with a new black cartridge, produiced in malaysis and exp date Feb 2022, that fits the post from @Lynn01 and solution from @Jdre1
I'm wondering if the "appropriate team" in HP has worked out a solution for this issue, that appears to involve quite a large amount od customers since few months.
Hope to read soon from you.
09-28-2020 11:42 PM
@Lynn01 "Now how do I get my refund from HP and Staples for this ink thats been manufactured wrong.... 🤔🤔""
Staples refunded my ink, after they sent we replacements for my 901 and 60 that I did not open,decided will be defective (from Malaysia exp 2022.) I have to also send back the bad ink..Go to the Chat at Staples. If you purchased from HP try firstname.lastname@example.org.
09-29-2020 12:49 AM
@AndreaFav: I wonder too. I am sending my Malaysia ink back to Staples and I hope Staples has enough returns to contact HP. They sell a few inks...There is a difference in the ink nozzles position, I have photos to post here later.
09-29-2020 05:42 AM
@Jdre1 Yesterday I was able to return my bad staples ink to the store (I bought it from store) even though it had been opened. They gave me a refund no problem. I'm still trying to get HP themselves though to refund me for the ink I bought from the HP website back in April, which I didn't test till a few weeks ago and started this whole thread. They say they won't refund me because I ordered it more than 30 days ago, but the ink still has a warranty and is defective itself so I don't think this is very fair. People buy ink before they actually need it all the time. A replacement is not helpful because I assume it would have the same issue and I now have the working old ink anyways.
09-29-2020 06:47 AM
I just confirmed with HP (since there was no simple refund option) they will send me a new cartridge, charge me initially, but then refund the amount. I do not have to return the defective cartridge. I guess I'll have to test if this one works within the 30 days.
10-24-2020 08:28 AM
After waiting over two weeks for the replacement cartridge to arrive, it also didn't work as it was a Malaysia June 2022 cartridge. When I called back this one didn't work, I was finally able to get a refund for my original cartridge, they did not ask me to mail it back.